What is Third-Party Maintenance Service?
Third-party maintenance refers to the support of PCs, servers, and network equipment by specialized companies, rather than the manufacturer. Normally, if a device is not covered by the manufacturer's warranty or the warranty period has ended, there is no support from the manufacturer when a failure or malfunction occurs. Once support ends, there is usually no way to address maintenance or repairs, and technical inquiries cannot be answered. This lack of support can cause operational disruptions when failures occur. One solution to address the challenges of running devices without manufacturer support is third-party maintenance services.
Reducing IT Infrastructure Costs
By utilizing third-party maintenance, you can extend the operational life of hardware and reduce the initial costs of system replacements. For example, if a hardware manufacturer's support period is 5 years, you would need to replace the hardware four times over the course of 20 years if you keep relying on the manufacturer’s support. However, by using third-party maintenance and extending the system life by two more years after the manufacturer's support ends, you can extend the hardware's operational life to 7 years, reducing the replacement frequency to 3 times over 20 years. Fewer replacements reduce the need for new hardware purchases and system setup costs, leading to significant savings.
Extending Hardware Lifespan
When replacing hardware, significant time and costs are involved, including product selection, purchase, and setup. The entire process can take a long time before the hardware is fully operational. Moreover, the timeline for hardware migration and the support end date may not align, resulting in the possibility of running out of support before migration is completed. Furthermore, there is the risk of existing systems failing before the hardware replacement is completed. Without manufacturer support, you cannot consult the manufacturer, and operational disruptions may arise.
However, by introducing third-party maintenance, you eliminate these concerns. Even if budget constraints prevent you from immediately replacing the hardware, third-party maintenance allows you to continue using the hardware while preparing funds for the replacement.